Return policy

Unused, unopened, or original condition merchandise including Cosmetics, Personal Care, and Beauty Bar products accompanied by the original receipt can be returned for a full refund up to 30 days after purchase and can be exchanged up to 60 days after purchase.

Gently used Cosmetics, Personal Care, and Beauty Bar products accompanied by the original receipt can be returned for a full refund up to 14 days after purchase.

Bedding, pillows, pillowcases, underwear, feminine hygiene products, jewelry, food, supplements, and clearance items are final sale.

All returned or exchanged items must be accompanied by a Scentveda receipt. Refunds will be returned to the same tender type, i.e. the same credit or debit card as the original purchase. Merchandise purchased with a Scentveda gift card or returned with a gift enclosure receipt will be refunded on a Scentveda gift card.

For audit purposes, Scentveda asks that you provide us with your name, address, and telephone number before we process any exchanges or returns. Valid photo ID may be required.